mrmonroelast year
https://www.revive.md/

pages and media are gone

i think we'll just bring back the back up
zed0547last year
If anything, you would only call a seed script either in the pipeline behind a flag, or once initially during deployment

I would remove the seed function from being accessible though

The only other thing that comes to mind that could do this, is if you enabled versions/drafts on these collections and then deployed

But in that case, the data should still be in your db
mrmonroelast year
any possible hidden back up spots
zed0547last year
What do you mean?

Payload, by itself, wouldn't wipe the db and images. Something external must've done it. Maybe someone on the team connected from local machine and changed some schemas? It makes the most sense that someone just accidentally hit the seed endpoint in which case you could probably see logs wherever you store them
mrmonroelast year
thanks
zed0547last year
My pleasure, good luck!
mrmonroelast year
to get our images back -
https://revive-cms-f1ac9cb.payloadcms.app/media/PatientFi_NewLogo.jpg

do you have an ideas

our back up doesn't have the actual media

hold on a second

are images gone forever

media gone forever

if the seed run is ran
@654031862146007055
zed0547last year
Double check your storage adapter bucket itself, is your media there potentially?
mrmonroelast year
they seem gone - but react/next.js cache seems to be working so we're manually downloading everhything

https://www.revive.md/

is there a way to ftp in to the media directory

to put them manually back up

or some way to get back up there
@654031862146007055
zed0547last year
Where are you hosting? VPS? Should be able to just ssh
mrmonroelast year
payload cloud
zed0547last year
Ahh, not sure there tbh
mrmonroelast year
so we have download all assets

any way to push to media directory or media panel

@654031862146007055
does payload have back ups from the cloud sites?

can i pay extra one to get a back up back

we hav ea manual back up from a few months ago
zed0547last year
No idea honestly, I think there
are
on-demand backups, but I'm not sure if they are for db's only or if they extend to file storage/instance backup

That's a question for the payload devs I think
mrmonroelast year
where can i ask?

i'm willing to pay good money
zed0547last year
support@payloadcms.com

Email them with your project-id and relevant info about the situation
mrmonroelast year
thank you

@654031862146007055
what's the usual turn around time on support emails so i can le tme team know? 24 hours or less?
zed0547last year
I was told 24 - 48 hrs
mrmonroelast year
@364562745447940099
i know you're offline but i'm kind of in a pinch with a client -- sent an email to support but can't wait 48 hours -- i just need to know if our payload has a backup from anytime this week and if we can recover it easily...especially the pages and media. if not, we'll have to manually recover everything that wasn't in our last manual back up from 2 months ago. thank you so much for your help. happy to pay for the time.

i really don't want to ping
@969226489549713438
but haven't heard from support -- huge fans of payload, want to continue using it on client projects, but need some help here asap -- all i need is just a simple yes or no. does our client's $35/m plan have a back up from this week before they accidently errased all their pages and media? if so, can someone help us spin it up real quick? thank you 🙏
dribbens
last year
Yes. Did you email? We just need some info about the project and when to restore
mrmonroelast year
amazing - thank you - yes, emailed support@payload.com - Urgent: Backup of site was subject - my email was levi@useallfive.com
zed0547last year
Thank you
very much
for your attention, time, and help here Dan

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