Payload Cloud: Missing Domain DNS data

default discord avatar
edwardbc.
2 months ago
17

I'm trying to set up a domain to publish my site, but I'm seeing an empty table.



Payload Cloud: Missing Domain DNS data



Any ideas? I've tried again by adding my domain again, no luck, still empty.

  • discord user avatar
    tylandavis
    Payload Team
    2 months ago

    Hey @edwardbc., we can look into this. Have you used this domain in another Cloud project before?

  • default discord avatar
    edwardbc.
    2 months ago

    no, first time I try adding a domain (the one in the screenshot is a 2nd one I added as a sample)



    Project ID is : 64eea7f2e2598151eae031a8

  • discord user avatar
    tylandavis
    Payload Team
    2 months ago

    Okay, thanks for the info. We're taking a look now

  • default discord avatar
    edwardbc.
    2 months ago

    thanks

  • discord user avatar
    denolfe
    Payload Team
    2 months ago

    Interesting, I was just able to add a custom domain to a project without issue. Can you try deleting and re-adding one?

  • default discord avatar
    edwardbc.
    2 months ago

    I tried that an hour ago, let me do it once more.



    Done. Also note, when you delete or add a domain on that screen, it wont refresh the UI to display / remove the table

  • discord user avatar
    denolfe
    Payload Team
    2 months ago

    Noted, thank you



    I will dig deeper into this.



    @edwardbc. Looking into resolving this now



    Pinpointed the issue, and re-added your domain. Let me know if you have any other issues 👍

  • default discord avatar
    edwardbc.
    2 months ago

    it's all good now, thanks a lot @denolfe !

  • default discord avatar
    CodeHack
    last week

    I am experiencing this same issue. The Domain was previously hosted with firebase but has been removed and is now inactive. The DNS data is missing for my account. Payload UserID 64ed10091306006e662d628e



    Project ID is 65529eef84ca19c2fb80f283. I tried to delete and re-add, refresh, load into another browser, nothing is working. Please advise asap!

  • discord user avatar
    denolfe
    Payload Team
    last week

    Hey @CodeHack , looks like there was an error in our DNS provider. I've recreated the one you attempted to create, and it now shows the values. Please let me know if you have any issues.

  • default discord avatar
    CodeHack
    last week

    Why is the name @...this does not seem to work.





    I removed the @ and it did not error, but the page does not seem to be working correctly

    image.png
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  • discord user avatar
    denolfe
    Payload Team
    last week

    That is how apex domains are configured (Vercel does this similarly). What is your registry? I'm not sure why that would be considered invalid.



    Also, why does your custom record say

    shroomspy.com/A

    ?

  • default discord avatar
    CodeHack
    last week

    Registry is google domains. Where do you see the custom record saying shroomspy.com/A? It seems to say shroomspy.com from my side. I can successfully host the site from other services. Not sure why there is so many problems so far from Payload. I would like to get it switched over. Please advise.

  • discord user avatar
    denolfe
    Payload Team
    last week

    I'm looking at your screenshot



    Let me dig in deeper here

  • default discord avatar
    CodeHack
    3 days ago

    Hey Elliot. Have you discovered anything? I am currently indexing the site on google and need to leave it up. So If I switch, it needs to work.

  • discord user avatar
    denolfe
    Payload Team
    3 days ago

    Everything looks correct on our end here

  • default discord avatar
    CodeHack
    2 days ago

    Working now. added this line to replicate another service. not sure if it made any difference...



    image.png
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