Project gone

elstraflast year

7

• 

  ironpulleylast year

  We are in the same boat here. Logged in today and our project is gone. Any information would be helpful.

• 

  notchrlast year

  Hey

  @139033460567310336

  @933768317569732670

  - this issue has been reported this morning and the Payload team is actively working on a resolution

• 

  jmikrut

  last year

  Hey

  @933768317569732670

  and

  @139033460567310336

  , projects have been deleted if they have not provided valid payment within a one-month period. Our platform attempts to charge up to 5x over the month-long period of becoming past-due, but then at that point, the project is deleted. Being that our 3 month beta trial ended on June 30, projects that did not have valid payment were just deleted 😦

  
  
  

  I am happy to follow up via DM with both of you if you'd like

• 

  ironpulleylast year

  @364124941832159242

  That should not have been the case with us. We started very close to the tail end of June. I firmly believe I entered payment details. No notification of attempts. What is the best way to restore?

• 

  jmikrut

  last year

  I will DM you

• 

  elstraflast year

  @364124941832159242

  dropped you a pm

• 

  jmikrut

  last year

  on it