Project gone

elstraf

last month

7

• 

  ironpulley

  last month

  We are in the same boat here. Logged in today and our project is gone. Any information would be helpful.

• 

  notchr

  last month

  Hey @elstraf @ironpulley - this issue has been reported this morning and the Payload team is actively working on a resolution

• 

  jmikrut

  Payload Team

  last month

  Hey @ironpulley and @elstraf, projects have been deleted if they have not provided valid payment within a one-month period. Our platform attempts to charge up to 5x over the month-long period of becoming past-due, but then at that point, the project is deleted. Being that our 3 month beta trial ended on June 30, projects that did not have valid payment were just deleted 😦

  
  

  
  

  I am happy to follow up via DM with both of you if you'd like

• 

  ironpulley

  last month

  @jmikrut That should not have been the case with us. We started very close to the tail end of June. I firmly believe I entered payment details. No notification of attempts. What is the best way to restore?

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  jmikrut

  Payload Team

  last month

  I will DM you

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  elstraf

  last month

  @jmikrut dropped you a pm

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  jmikrut

  Payload Team

  last month

  on it