Project gone

default discord avatar
elstraf
last month
7

Hello,



I've seen another post about this but didn't see an answer.



I logged into payload cloud today and noticed our project has gone. Can anyone advise please.



Thanks 😊

  • default discord avatar
    ironpulley
    last month

    We are in the same boat here. Logged in today and our project is gone. Any information would be helpful.

  • default discord avatar
    notchr
    last month

    Hey @elstraf @ironpulley - this issue has been reported this morning and the Payload team is actively working on a resolution

  • discord user avatar
    jmikrut
    Payload Team
    last month

    Hey @ironpulley and @elstraf, projects have been deleted if they have not provided valid payment within a one-month period. Our platform attempts to charge up to 5x over the month-long period of becoming past-due, but then at that point, the project is deleted. Being that our 3 month beta trial ended on June 30, projects that did not have valid payment were just deleted 😦



    I am happy to follow up via DM with both of you if you'd like

  • default discord avatar
    ironpulley
    last month

    @jmikrut That should not have been the case with us. We started very close to the tail end of June. I firmly believe I entered payment details. No notification of attempts. What is the best way to restore?

  • discord user avatar
    jmikrut
    Payload Team
    last month

    I will DM you

  • default discord avatar
    elstraf
    last month

    @jmikrut dropped you a pm

  • discord user avatar
    jmikrut
    Payload Team
    last month

    on it

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