resetToken for password not working

Hey guys,

I have a problemem with building my ecommerce with PayloadCMS.

I've have a logic that after order if there is no account with given email its created.

I wanted to send an email so client can set passowrd on its own using

.

Im doing it in afterCreate hook.

Here it is:

export const userWelcomeHook: CollectionAfterChangeHook = async ({
  doc,
  operation,
  previousDoc,
  req,
}) => {
  // Only handle user creation
  if (operation !== 'create') {
    return doc
  }

  console.log(`👋 [USER WELCOME HOOK] New user created: ${doc.email}`)
  
  try {
    console.log(`📧 [USER WELCOME HOOK] Attempting to send welcome email to: ${doc.email}`)
    
    // Try generating the reset token and handle any issues gracefully
    let resetToken = null
    try {
      console.log(`🔐 [USER WELCOME HOOK] Trying to generate reset token for: ${doc.email}`)
      
      // Give user record a moment to be fully persisted
      await new Promise(resolve => setTimeout(resolve, 200))
      
      const resetTokenResponse = await req.payload.forgotPassword({
        collection: 'users',
        data: { email: doc.email },
        disableEmail: true, // Don't send default email, we'll send custom one
      })

      console.log(`🔍 [USER WELCOME HOOK] Reset token response type:`, typeof resetTokenResponse)
      console.log(`🔍 [USER WELCOME HOOK] Reset token response:`, resetTokenResponse)

      // According to PayloadCMS docs, forgotPassword with disableEmail: true should return the token string
      if (typeof resetTokenResponse === 'string' && resetTokenResponse) {
        resetToken = resetTokenResponse
      } else if (resetTokenResponse && typeof resetTokenResponse === 'object') {
        // Try different property names that might contain the token
        resetToken = (resetTokenResponse as any).token || 
                    (resetTokenResponse as any).resetToken || 
                    (resetTokenResponse as any).passwordResetToken ||
                    null
      }

      console.log(`🔑 [USER WELCOME HOOK] Reset token result:`, resetToken ? 'SUCCESS' : 'FAILED')
      if (resetToken) {
        console.log(`🔑 [USER WELCOME HOOK] Token length:`, resetToken.length)
      }
    } catch (tokenError) {
      console.warn(`⚠️ [USER WELCOME HOOK] Could not generate reset token for ${doc.email}:`, tokenError)
      // Continue without token - we'll send a different email
    }

    // Send welcome email (with or without reset token)
    await sendWelcomeEmailWithCredentials({
      user: doc,
      resetToken: resetToken || null
    })

    console.log(`✅ [USER WELCOME HOOK] Welcome email sent to: ${doc.email}`)
  } catch (error) {
    console.error(`❌ [USER WELCOME HOOK] Failed to send welcome email to: ${doc.email}`, error)
    // Don't throw - user creation should still succeed
  }

  return doc
} 

But I got failure with generation password reset.

I tried both, created user with order or created from admin panel.

What am I missing here?

There are also logs which might help:

👋 [USER WELCOME HOOK] New user created: gg@hqr.sh
📧 [USER WELCOME HOOK] Attempting to send welcome email to: gg@hqr.sh
🔐 [USER WELCOME HOOK] Trying to generate reset token for: gg@hqr.sh
🔍 [USER WELCOME HOOK] Reset token response type: object
🔍 [USER WELCOME HOOK] Reset token response: null
🔑 [USER WELCOME HOOK] Reset token result: FAILED
📧 [MAIL SERVICE] [WELCOME] User data: {
  id: 17,
  name: 'GG GG',
  roles: [ 'customer' ],
  cart: { items: [] },
  firstName: null,
  lastName: null,
  addresses: [],
  discordId: null,
  discordUsername: null,
  discordRoles: [],
  accessCodes: [],
  tickets: [],
  isDiscordVerified: false,
  discordVerifiedAt: null,
  updatedAt: '2025-06-26T21:18:11.644Z',
  createdAt: '2025-06-26T21:18:11.558Z',
  email: 'gg@hqr.sh',
  loginAttempts: 0
}
📧 [MAIL SERVICE] [WELCOME] Email sent successfully to: gg@hqr.sh